A roof problem in a rented property is a repairing obligation, a tenant relationship and a cost, in that order of urgency. What landlords and agents need from a roofer is different from what a homeowner needs: an accurate diagnosis first time, a report that can go on file, a price that can be approved without a site visit, and someone who can be trusted in the property.
Diagnosis you can act on remotely
Most of our landlord work starts with a tenant reporting damp. The useful output of the first visit is not a bill, it is clarity: what is causing it, whether it is a roof issue at all, what needs doing, and what happens if it is left. We photograph and write it up so you can make a decision without driving across the county.
A significant proportion of reported roof leaks in rented property turn out to be condensation. That distinction matters enormously, it changes who needs to do what, and treating it as a roof fault wastes money and does not resolve the complaint.
Planned maintenance beats reactive call-outs
Across a portfolio, scheduled work is consistently cheaper than emergency response. Gutters cleared each autumn, an inspection every year or two on the older properties, and small details fixed before they become leaks.
- Annual gutter and valley clearing with a condition note
- Periodic roof inspections with photographs for the property file
- Prioritised schedule, urgent, this year, monitor
- Small repairs batched to share access costs where properties are close
Working around tenants
We arrange access directly with tenants when you ask us to, give a time window, and are respectful of the fact that someone lives there. Noisy work is flagged in advance. Where scaffolding is going up on an occupied property, the tenant is told what to expect and for how long.
Reports, evidence and disputes
Written inspection reports are useful well beyond the repair itself: evidence of maintenance for insurance, documentation for disrepair claims, and a record for the property file. We describe what we find factually, including when something is not our work to do, which is more useful to you than a report written to justify a quotation.
Common questions
Can you deal directly with our tenants?
Yes, with your authority. We will arrange access, attend and report back to you.
Can you tell us whether it is a leak or condensation?
That is one of the most common calls we get, and yes, the pattern of damp, the weather history and a loft inspection normally settle it on the first visit.
Do you work across multiple properties?
Yes. Where properties are grouped geographically we can batch inspections and gutter work, which reduces the access and travel cost per property.
How quickly can you attend an urgent repair?
An emergency call-out service is advertised 24/7 for making a property safe and watertight. For non-urgent works we will give you a realistic date rather than an optimistic one.